All job offers Store Manager

POSITION OBJECTIVE - Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Implement operating procedures at the store as per the company and Brand standards - Promote the Loyalty Program of the company for maximizing loyalty and repeat sales - Provide feedback to the Area Manager and Operations Manager with regards to employees and products Key Responsibilities - Brief and guide the staff on achievement of the daily / weekly / monthly sales target - Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss - Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs - Ensure minimal stock loss manage stockrooms - Implement the operating procedures at the store and ensure the brand and company's policies and procedures are adhered by all the staff at all the times - Apply creative techniques to achieve / exceed the store sales target - Ensure has the required stock levels to maximize the sales - Weekly audit the store administration and resolve discrepancies if any - Manage the daily roaster, leave and grievances of the retail staff - Maintain the visual merchandising standards at the stores all the time as per set VM standards - Promote the Club Apparel Loyalty Program of the company for repeat sales - Supervise the store and provide feedback to the Area Manager with regards to the employees and products - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be updated about the various brands of the group for suggestive selling to the customers - End to end store operations responsibility - Must be physically fit to stand for extended hours and heavy lifting

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand. Sub-Job Family Description - Store Manager: Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Working as a Store Supervisor you will be responsible for assisting the Store Manager in managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures. Key Responsibilities Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team membersFollow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.Build and maintain guest experience standards in order to build strong loyalty.Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.Execute and Participate in projects and community events and activities with minimal supervision.Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.Team Management and SupportCreate a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectivesAssist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store ManagerCreate and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staffCustomer CentricityImplement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.Manage VIP Guests relationshipsManage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.Operational ExcellenceMaintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand’s VM guidelinesLeverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movementsEnsure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner. What you’ll need to succeed 2 years' experience in a supervisory role in retail beauty industryAbility to manage a small teamArabic speaking mandateWhat we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members Define, execute and monitor the store action plan to achieve sales targets and KPIs. Manage the customer database to build strong relationship with customers and create future potential selling opportunities Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Think hybrid by leveraging all type of point of sales online and offline. Team Leadership and Development Provide a clear vision to the team about the business and store’s vision and key directions Identify, recruit, develop and retain strong talents Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams. Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth. Ensure performance improvement plans are discussed and documented in a transparent manner. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

About GMG GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets. About the role The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team. Core Responsibilities: Communicates store targets to the team and drives sales to achieve financial objectives Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback' etc. Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats) Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections Maintains window and in-store displays to a high standard in line with merchandising guidelines Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store) Ensures accurate stock merchandise and management (stock ageing , stock loss, space management) within the store Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies Qualifications: Fluent English (written and spoken) Industry expertise Product/Category knowledge Retail Experience in GCC

Company Description Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. Job Description A Full-Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store results. The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do. What You'll Do Training and Development Customer Experience Communication Store Presentation and Sales Floor Supervision Asset Protection Policies and Procedures Adherence Qualifications Requirement Minimum 1 year experience as Supervisor or Manager What it Takes Work Ethic Assertiveness Applied Learning Attention to Detail Analytical Skills Adaptability / Flexibility Multi-Tasking Stress Tolerance Additional Information What You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward. Quarterly Incentive Bonus Program Annual return flight ticket Paid Time Off 3 Paid Comp Days Merchandise Discount Medical, Dental, Health and Life Insurance Associate Assistance Program - professional and confidential mental and behavioral health counseling Carrot Fertility and Adoption Headspace mental health and wellness application membership Paid Parental and Adoption Leave Training and Development Opportunities for Career Advancement, we believe in promoting from within A Global Team of People Who'll Celebrate you for Being YOU *Some of the above benefits can be availed upon completion of the probationary period SEE WHAT IT'S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer